Returns, Refunds, and Exchanges for Online Purchases.
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email email@example.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Eye Wonder Optical
Returns Department Tracking #
1075 Queen Street West
Toronto, ON M6J 1H3
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid for the order.
If your item is in like-new condition, you may exchange it for a different color or get it adjusted. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.